Terms & Conditions

1. Introduction & Acceptance

Welcome to Anchr ("the App"), a mental wellness self-care platform operated by Anchr Health and its affiliates ("we", "us", "our"). By creating an account and using the App, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you must not use the App.

These Terms constitute a legally binding agreement between you and Anchr Health. You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this App. By accepting these Terms, you confirm that you meet this age requirement.

These Terms should be read together with our Privacy Policy, which is incorporated by reference and available within the App. Together, they form the complete agreement governing your use of the App.

2. Service Description

Anchr is a self-care and mental wellness platform designed to support your personal growth and emotional well-being. The App provides tools including, but not limited to:

Daily mood tracking and wellness check-ins (mood, emotions, sleep quality, energy, stress, physical symptoms, activities, gratitude, and journal entries)
Structured self-care modules based on evidence-based therapeutic frameworks (CBT, DBT, ACT, Psychodynamic Therapy, Interpersonal Therapy)
AI-powered conversational support (the "Anchr Guide") for intake sessions and ongoing therapeutic self-care
Validated self-report screening instruments (PHQ-9, GAD-7) for self-monitoring of emotional well-being
Journaling and personal reflection tools (Vulnerability Vault for text, voice memos, and photos; Thought Defusion Journal)
Living Compass: a values-based behavioural activation tool for tracking life domains, personal values, and value-aligned intentions
Community discussion forums and support groups
Peer-to-peer support matching ("Anchr Someone")
AI Relationship Balance assessments
Digital Sunset: guided wind-down routines with day reflections and breathing exercises
Grounding exercises, mindfulness moments, and daily challenges
Digital wellness and in-app screen time awareness tools
Push notifications for check-in reminders, community activity, and peer support messages

Anchr is a self-care tool. It is NOT a medical device, therapy platform, or healthcare provider. The App does not provide medical advice, diagnosis, or treatment of any kind.

3. AI-Powered Features (Anchr Guide)

The App includes an AI-powered conversational feature known as the "Anchr Guide", as well as AI-assisted content moderation, wellness scoring, and personalisation. By using these features, you acknowledge and agree to the following:

The Anchr Guide is NOT a replacement for professional therapy, counselling, psychiatric treatment, or any form of licensed mental health care. It is a self-care tool only.

3.1 Nature of AI Responses

All responses from the Anchr Guide are generated by artificial intelligence (AI) and have inherent limitations. AI-generated content may be inaccurate, incomplete, inappropriate, or not suited to your specific circumstances.
The Anchr Guide does not and cannot understand the full context of your mental health, medical history, or personal situation.
AI responses should not be relied upon as a substitute for professional advice, clinical judgement, or personalised care from a licensed practitioner.

3.2 AI Data Processing

Your AI conversations are processed by Anthropic, PBC's Claude AI service. Conversation data - your typed messages plus a small amount of context (the active pathway and brief recent check-in summaries) - is transmitted securely to Anthropic for response generation. Under our commercial API agreement, Anthropic does not use your inputs or outputs to train or improve their models.
Data not transmitted to Anthropic: your real name, email address, date of birth, payment details, IP address, device identifiers, screening scores (PHQ-9, GAD-7, AUDIT-C, PC-PTSD-5, K6, ISI), Vulnerability Vault entries, Defusion journal entries, Living Compass entries, and your mood-tracking history are never sent to Anthropic.
The first time you use any AI feature (Anchr Guide intake, Talk It Through, Explore & Discover), the App will display a disclosure naming Anthropic and listing what is and is not transmitted. You must affirmatively opt in before any data leaves your device. You may withdraw consent by ceasing to use the AI features or by deleting your account from Settings.
Semantic embeddings (numerical vector representations) of your therapeutic insights are generated to provide personalised context across sessions. These are not human-readable text.
AI-generated clinical summaries, identified themes, and screening score indicators may be extracted from your conversations to personalise your self-care experience. These are NOT clinical assessments or diagnoses.

3.3 AI Content Moderation

All community posts, replies, and peer support messages are automatically screened by our AI moderation system and classified as safe, unsafe, or crisis-indicating.
Messages classified as unsafe may be hidden from other users without prior notice. Messages classified as crisis-indicating trigger the display of emergency resources.
Automated moderation is not infallible. You may report a moderation decision you believe is incorrect through the in-app reporting feature, or by contacting privacy@anchr.health.
No automated decision made by Anchr restricts your access to the App or produces legal or similarly significant effects. You have the right to request human review of any automated decision by contacting privacy@anchr.health.

3.4 AI Wellness Scoring & Personalisation

The Anchr Score and other wellness scores are computed automatically from your mood, sleep, energy, stress, engagement, and activity data. These scores are for your personal insight only and have no impact on your access to features.
The Anchr Guide uses your conversation history, identified themes, and semantic embeddings to recommend therapy modules and pathways. You are free to follow or disregard any recommendation.

3.5 Use at Your Own Discretion

You use the Anchr Guide and all AI-powered features entirely at your own discretion and risk.
Anchr, its affiliates, officers, directors, employees, agents, and partners shall NOT be held responsible or liable for any actions, decisions, or outcomes resulting from your use of, or reliance on, AI-generated content within the App.
You are solely responsible for any decisions you make based on information provided by the Anchr Guide.

3.6 What the Anchr Guide Will Never Do

Provide a clinical diagnosis or apply diagnostic labels
Prescribe medication or recommend changes to prescribed treatment
Claim clinical authority or act as a licensed professional
Replace the therapeutic relationship between you and a qualified healthcare provider

3.7 Crisis Situations

The App includes automated crisis language detection that may suggest emergency resources when concerning language is identified. However, this system is not infallible and should not be relied upon as a crisis intervention tool. If you or someone you know is in immediate danger, experiencing a mental health crisis, or having thoughts of self-harm or suicide, please contact your local emergency services (e.g., 911, 999, 000) or a crisis helpline (e.g., 988 Suicide & Crisis Lifeline) immediately.

Anchr is NOT an emergency service. The App cannot call emergency services on your behalf, dispatch assistance, monitor your safety in real time, or intervene in a crisis. Always call your local emergency number if you believe you or someone else is in immediate danger.

3.8 Educational Content & Self-Care Modules

The App provides structured self-care modules informed by evidence-based therapeutic frameworks, including Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Psychodynamic Therapy, and Interpersonal Therapy (IPT). By engaging with this content, you acknowledge and agree to the following:

All module content is educational in nature and is designed for personal self-care purposes only. It does NOT constitute professional therapy, clinical instruction, psychological treatment, or medical advice.
The inclusion of therapeutic framework names (e.g., CBT, DBT, ACT) describes the academic evidence base that informed the content. It does NOT mean you are receiving CBT, DBT, ACT, or any other form of licensed therapy through the App.
Anchr, its affiliates, officers, directors, employees, agents, and partners shall NOT be held responsible or liable for any actions, decisions, behaviours, or outcomes that result from your application of concepts, techniques, or exercises learned through the App's educational content.
You are solely responsible for how you interpret, apply, and act upon any information or techniques presented in the App's modules, lessons, exercises, grounding activities, cognitive defusion exercises, or mindfulness content.
If any exercise, technique, or content within the App causes you distress, discomfort, or worsens your symptoms, you should discontinue use immediately and seek guidance from a qualified healthcare professional.
Educational content in the App is general in nature and is not tailored to your specific clinical needs, medical history, or mental health diagnosis. It should not be used as a substitute for a personalised treatment plan developed with a licensed practitioner.

3.9 Screening Assessments

The App may administer standardised self-report screening instruments, such as the PHQ-9 (Patient Health Questionnaire-9) and GAD-7 (Generalised Anxiety Disorder-7), at certain points during your use of the App. By completing these assessments, you acknowledge and agree that:

These screening instruments are self-report questionnaires designed for general self-awareness purposes only. They are NOT diagnostic tools and do NOT provide a clinical diagnosis of any condition, including depression, anxiety, or any other mental health disorder.
Screening results are intended to help you reflect on your current emotional well-being. They should NOT be interpreted as a medical or psychological assessment.
Only a qualified healthcare professional can provide a clinical diagnosis. If your screening results suggest elevated symptoms, we strongly encourage you to consult a licensed mental health provider or your GP/primary care physician for a comprehensive evaluation.
Anchr does NOT review, interpret, or act upon your individual screening results in a clinical capacity. Results are stored solely for your personal reference and to personalise your self-care experience.
Screening scores will never be shared with employers, insurers, or any third party.
Anchr is not responsible or liable for any actions, decisions, or outcomes arising from your interpretation of screening results.

3.10 No Professional Relationship

Your use of the App, including the Anchr Guide, self-care modules, screening assessments, community features, and all other features, does NOT create a therapist-patient, doctor-patient, counsellor-client, or any other professional-client relationship between you and Anchr, its affiliates, employees, or any third-party service provider used by the App. No duty of care, fiduciary obligation, or professional responsibility arises from your use of the App.

3.11 No Guarantee of Outcomes

Anchr makes no representations, warranties, or guarantees - whether express, implied, or statutory - that the use of the App will result in any improvement to your mental health, emotional well-being, mood, relationships, or quality of life. Individual results vary, and the effectiveness of self-care tools depends on many factors outside the App's control. The App is a supplementary wellness resource and should be used alongside, not in place of, professional care when needed.

Anchr always recommends that you seek qualified professional human help for mental health concerns. The App is designed to complement - never replace - licensed therapists, counsellors, psychologists, psychiatrists, and other healthcare providers.

4. Health Data & Privacy

This section summarises key data practices. For full details, please refer to our Privacy Policy, which is incorporated into these Terms by reference.

4.1 Data We Collect

To provide and personalise the App, we collect: account information, mood and wellness data, screening scores (PHQ-9, GAD-7), therapy and AI conversation data, semantic embeddings, defusion journal entries, Living Compass data, Vault content, community data (posts, replies, reactions, moderation verdicts), peer support data, Digital Sunset sessions, AI Relationship Balance data, challenge and grounding records, screen time data, subscription and billing metadata, authentication identifiers, notification tokens and preferences, and audit/compliance logs (including IP address and user agent). See our Privacy Policy Section 3 for the complete list.

4.2 Sensitive Health Data

Much of the data Anchr collects qualifies as sensitive personal data or special category data under privacy laws. This includes mental health data (mood, screening scores, emotional states, therapy conversations), physical health data (sleep, symptoms), and therapeutic data (AI sessions, clinical summaries, thought records).

We process sensitive health data only with your explicit consent, which you provide when you create an account and accept these Terms
You may withdraw consent at any time by deleting your account, which permanently erases all your data
Sensitive health data is subject to heightened safeguards: encryption in transit and at rest, row-level security isolation, and immutable audit logging
Sensitive health data is never included in push notification content, community-visible profiles, or shared with third parties for their own purposes

4.3 How We Use Your Data

To personalise your self-care experience and provide contextual AI support
To track your wellness journey and generate insights (e.g., Anchr Score, mood trends, screening comparisons)
To enable community features (discussion forums, support groups) and peer matching ("Anchr Someone")
To moderate user-generated content for safety using automated AI screening
To detect crisis language and surface emergency resources when appropriate
To maintain security and compliance through audit logging, rate limiting, and abuse prevention
We do NOT sell, rent, or share your personal data with third parties for marketing or advertising purposes

4.4 Third-Party Services

We use the following third-party services to operate the App. Each processes your data only as necessary for its specific function, under contractual data processing agreements:

Supabase (Database, Authentication & File Storage): Your data is stored on Supabase's infrastructure (hosted by Amazon Web Services). Row-level security ensures only you can access your own data.
Anthropic (AI Language Model - Claude): Powers the Anchr Guide conversations, clinical summaries, and content moderation. Under our API terms, Anthropic does not retain your data for model training.
Anthropic (Semantic Embeddings): Generates numerical vector representations of your therapeutic insights for personalisation. Under our API terms, Anthropic does not use API data for model training.
Expo (Push Notifications): Delivers push notifications to your device. No personal health data is included in notification payloads.
RevenueCat (Subscription Management): Synchronises subscription entitlements across your devices and manages subscription lifecycle events. RevenueCat never receives payment card details.
Apple & Google (App Distribution): Distribute the App and process downloads. Apple Push Notification Service (APNs) and Google Firebase Cloud Messaging (FCM) act as intermediary delivery services for push notifications.

We maintain data processing agreements with all third-party services. No sub-processor is permitted to use your data for their own marketing, analytics, or model training purposes. We encourage you to review the privacy policies of our third-party service providers.

4.5 Data Retention

All personal data is retained for as long as your account exists. You may delete individual entries at any time.
Peer support pool entries expire automatically after 24 hours if not matched
Compliance audit logs are retained for a minimum of 6 years as required by applicable regulations
Upon account deletion, all data is permanently removed from our primary systems. Encrypted backups may retain data for up to 30 days before purging.
Data previously sent to Anthropic for AI processing cannot be recalled, but under our API terms it is not retained for training and is subject to Anthropic's published data retention schedule

4.6 Your Data Rights

Access: You may view all your data within the App and download a full export in machine-readable JSON format through Settings
Deletion: You may delete individual entries at any time, or delete your entire account for permanent, irreversible removal of all data
Correction: You can edit your profile, preferences, and notification settings at any time
Portability: You may export your data in a structured, machine-readable format
Restriction & Objection: You may request restriction of processing or object to processing based on legitimate interest by contacting privacy@anchr.health
Applicable data protection laws (GDPR, UK GDPR, CCPA/CPRA, VCDPA, CPA, CTDPA, and other US state privacy laws) may grant you additional rights. See our Privacy Policy Section 14 for full jurisdiction-specific details.
To exercise any right, use the in-app tools in Settings or email privacy@anchr.health. We respond within 30 days (or the shorter timeframe required by your jurisdiction).

4.7 Data Breach Notification

In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and notify affected users without undue delay, in accordance with GDPR, applicable US state breach notification laws, and our internal breach response procedures. Notifications will describe the nature of the breach, likely consequences, and measures taken. See our Privacy Policy Section 16 for full details.

5. Community Guidelines

Anchr includes discussion forums, support groups, and anonymous peer-to-peer support ("Anchr Someone"). By participating, you agree to the following:

5.1 Expected Behaviour

Treat all users with respect, empathy, and kindness
Engage in supportive and constructive conversations
Respect the privacy and boundaries of other users
Use the reporting tools to flag concerning content or behaviour

5.2 Prohibited Behaviour

Harassment, bullying, intimidation, hate speech, or abusive language of any kind
Sharing personal identifying information (PII) of yourself or other users (full names, addresses, phone numbers, social media handles)
Soliciting contact, relationships, or meetings outside the platform
Posting spam, promotional content, or irrelevant material
Impersonating other users or Anchr staff
Sharing explicit, violent, or otherwise inappropriate content
Attempting to circumvent content moderation or safety features
Providing clinical or diagnostic advice to other users (e.g., suggesting diagnoses, recommending medication changes, or claiming professional authority)

5.3 Content Moderation

Anchr employs a multi-layered content moderation system, including automated AI-assisted content classification that screens messages in real-time. Content that violates these guidelines may be hidden or removed without prior notice. Repeated or severe violations may result in temporary muting, session removal, or permanent account suspension.

Anchr reserves the right to remove any user-generated content and to suspend or terminate any account that violates these community guidelines, at our sole discretion. If you believe content was incorrectly moderated, you may report it through the in-app reporting feature or contact privacy@anchr.health.

5.4 User-Generated Content & Advice

Community discussion forums, support groups, and peer matching features may contain advice, opinions, personal experiences, and recommendations shared by other users. Anchr does NOT endorse, verify, or assume responsibility for the accuracy, completeness, safety, or suitability of any user-generated content or advice. You should not rely on information shared by other users as a substitute for professional guidance. Any decisions or actions you take based on user-generated content are made at your own risk.

5.5 Reporting, Blocking & Takedown

Every post, reply, and peer support message carries a built-in reporting action. Reports are queued for automated review and, where appropriate, human escalation.
You may block any user at any time through the in-app blocking feature. Blocked users cannot see your content and you will not see theirs.
If you believe content violates these Terms, community guidelines, applicable law, or your intellectual property rights, email privacy@anchr.health with the subject line "Content Report".
Anchr will review takedown requests within 10 business days and will remove, anonymise, or restrict content where required by law or our policies.
Repeated or severe violations may result in temporary muting, permanent account suspension, or referral to law enforcement where warranted.

5.6 Copyright Infringement (DMCA Notice Procedure)

Anchr responds to notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512) and equivalent foreign laws. If you believe your copyrighted work has been copied or displayed on the App in a way that constitutes infringement, send a written notice to privacy@anchr.health with the subject line "DMCA Notice" containing:

A physical or electronic signature of the copyright owner or a person authorised to act on their behalf
Identification of the copyrighted work claimed to have been infringed
Identification of the material that is claimed to be infringing and its location within the App
Your contact information (name, address, telephone number, email)
A statement that you have a good-faith belief the disputed use is not authorised by the copyright owner, its agent, or the law
A statement, under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorised to act on their behalf

We will process valid notices promptly. In appropriate circumstances, we may terminate the accounts of users who are repeat infringers.

6. Peer Support Disclaimer

The "Anchr Someone" feature connects users for anonymous mutual encouragement and support. By using this feature, you acknowledge that:

Peer supporters are fellow users of the App, NOT trained or licensed mental health professionals
Anchr does not verify the qualifications, identity, or suitability of peer supporters
Peer matching is random and anonymous; no profiling is used to select matches
Peer support messages are subject to AI content moderation. Messages flagged as inappropriate may be hidden and may result in moderation action against the sender.
Anchr is not responsible or liable for the content, accuracy, or impact of peer support messages
Peer support is intended as encouragement only, not as professional advice or treatment
Peer support pool entries expire after 24 hours if not matched

7. Eligibility, Account, Subscription & User Responsibilities

7.1 Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to create an account. The App is not directed to, and must not be used by, minors under 18.
You must have the legal capacity to enter into a binding contract in your jurisdiction.
You must not be prohibited from receiving digital or health-wellness services under the laws of the United States, the European Union, the United Kingdom, Australia, or any other applicable jurisdiction (including but not limited to sanctions, trade restrictions, or court orders).
You must not have been previously banned from the App by Anchr.
If you are using the App on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms. All references to "you" will include that entity.

7.2 Account Registration

You must provide accurate, current, and complete information when creating your account and keep it updated.
You may register via email and password, Apple Sign-In, or Google Sign-In. By using a social login, you also agree to the terms and privacy policies of that provider.
One person, one account. You may not maintain multiple accounts, share accounts, or create an account using another person's identity or contact details.
You are solely responsible for all activity under your account, including messages posted, content uploaded, subscriptions purchased, and settings changed.

7.3 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials. You must not share your login details with any other person.
You must notify us immediately at privacy@anchr.health if you suspect any unauthorised access to your account.
We may suspend your account while we investigate a suspected compromise. We are not responsible for losses resulting from your failure to safeguard your credentials.

7.4 Acceptable Use

You will not misuse the App or its features, including attempting to exploit, reverse-engineer, decompile, disassemble, or circumvent any safety, security, moderation, or licensing mechanisms.
You will not probe, scan, or test the vulnerability of the App, its systems, or networks.
You will not use automated tools, bots, scripts, scrapers, crawlers, or data-mining utilities to access, interact with, or extract data from the App.
You will not attempt to access accounts, data, infrastructure, APIs, or systems that do not belong to you.
You will not introduce malware, viruses, worms, logic bombs, or other harmful code, or interfere with the proper operation of the App or any connected network.
You will not use the App to harm, abuse, harass, defame, stalk, threaten, or negatively impact other users.
You will not use the App or any content obtained through the App to develop, train, fine-tune, or evaluate any machine-learning model, large language model, or AI system.
You will not use the App to transmit unsolicited bulk communications, commercial solicitation, phishing, fraud, or impersonation.
You will not use the App as a sole or primary source of mental health support if you are experiencing a serious mental health condition. You should seek professional help from a licensed provider.
You are responsible for ensuring your use of the App complies with all applicable laws, regulations, and professional codes in your jurisdiction, including consumer protection, data protection, export control, and sanctions laws.

7.5 Subscription Plans

Anchr offers a paid subscription ("Premium") and a free tier with limited functionality. Specific features available to each tier, together with any free-trial and introductory-offer terms, are disclosed in-app at the point of purchase and on the App Store / Google Play product pages.

All subscription purchases are processed exclusively through the Apple App Store (In-App Purchase) or Google Play Billing, in accordance with the applicable platform's payment and refund policies.
Anchr does not directly charge, bill, or store your payment card information. Billing is handled by Apple or Google and, for subscription state management, by our payments partner RevenueCat, Inc.
Prices are displayed in your local currency and inclusive of applicable taxes where required by law. Apple or Google may add or deduct taxes depending on your billing location.

7.6 Free Trials & Introductory Offers

If offered, a free trial or introductory-price period begins when you start the subscription and ends at the duration stated at the point of purchase.
Unless you cancel at least 24 hours before the trial ends, your subscription will automatically renew at the standard rate disclosed at purchase.
Free trials and introductory offers are available only to users who have not previously held a paid subscription, unless Apple or Google permits otherwise.

7.7 Auto-Renewal

SUBSCRIPTIONS AUTOMATICALLY RENEW. Unless you cancel at least 24 hours before the end of the current billing period, your subscription will renew for another billing period at the then-current price, and your Apple ID or Google Play account will be charged.

Renewal pricing, duration, and charge dates are shown on your platform's subscription management page.
We may change subscription prices from time to time. Material price increases will be communicated via in-app notice or email at least 30 days in advance (or as required by law) and will not apply to you without your consent.

7.8 Cancellation

You may cancel your subscription at any time through your Apple App Store or Google Play account settings. Anchr cannot cancel Apple- or Google-billed subscriptions on your behalf.
Cancellation takes effect at the end of the current paid period; you retain access to Premium until then.
Deleting your Anchr account does not automatically cancel the underlying subscription billing - you must cancel through the App Store or Google Play separately.

7.9 Refunds

All subscription purchases are final except where a refund is required by applicable law (e.g. EU consumer rights, UK Consumer Rights Act 2015, Australian Consumer Law).
Refund requests for App Store purchases must be submitted to Apple via https://reportaproblem.apple.com. Refund requests for Google Play purchases must be submitted to Google via https://play.google.com.
Anchr cannot issue refunds for purchases billed by Apple or Google. Where law requires us to issue a refund directly, we will do so without undue delay once liability is established.
If you are an EU or UK consumer, you may have a statutory right to withdraw from a digital-content contract within 14 days. By starting to use paid content immediately upon purchase, you expressly consent to performance beginning during the withdrawal period, and acknowledge that you may lose that right once the service is fully supplied.

7.10 Beta, Preview & Experimental Features

Features labelled "beta", "preview", "experimental", or "early access" are provided on an "as is" basis, may be incomplete, unstable, or withdrawn at any time, and may be subject to additional terms disclosed at the point of access. To the maximum extent permitted by law, Anchr disclaims all warranties and liability for beta features. Using a beta feature is entirely voluntary.

7.11 Feedback

If you submit ideas, suggestions, feature requests, or feedback ("Feedback") about the App, you grant Anchr a perpetual, irrevocable, worldwide, royalty-free, sublicensable, transferable licence to use, reproduce, modify, and commercialise that Feedback without any obligation or compensation to you. Feedback is provided voluntarily and is not confidential.

8. Intellectual Property

8.1 Anchr's Intellectual Property

All content, materials, designs, therapy modules, educational content, AI models, algorithms, trademarks, logos, and software within the App are the property of Anchr Health or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any App content without prior written consent from Anchr.

8.2 Licence Grant to You

Subject to your compliance with these Terms, Anchr grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the App for your personal, non-commercial use. This licence does not include the right to sublicense, sell, resell, or commercially exploit any aspect of the App. Anchr may revoke this licence at any time by terminating your account.

8.3 User-Generated Content

Content you create (such as community posts, replies, and peer support messages) remains your property. However, by posting content in community spaces, you grant Anchr a non-exclusive, royalty-free, worldwide licence to display, store, reproduce, and distribute that content within the App solely for the purpose of providing and moderating the community features. This licence terminates when you delete the content or your account.

Private content (such as journal entries, vault items, mood logs, and therapy conversations) is not shared, displayed to other users, or licensed to Anchr for any purpose beyond providing and improving your personal App experience.

9. Limitation of Liability

THE APP AND ALL ITS FEATURES, INCLUDING THE ANCHR GUIDE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

9.1 Disclaimer of Warranties

To the maximum extent permitted by applicable law, Anchr expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability. We do not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

9.2 Assumption of Risk

You expressly acknowledge and agree that your use of the App and all of its features - including, without limitation, the Anchr Guide (AI chatbot), self-care modules, educational content, cognitive defusion exercises, grounding exercises, mindfulness activities, screening assessments, mood tracking, Living Compass values tracking, the Vulnerability Vault, Digital Sunset, AI Relationship Balance, community discussion forums, support groups, and peer support - is entirely at your own risk. Anchr is a self-care platform, not a healthcare provider, and you assume full responsibility for any decisions, actions, behaviours, or lifestyle changes you make as a result of engaging with any feature or content within the App.

9.3 Limitation of Damages

Anchr, its affiliates, officers, directors, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the App
We are not liable for any decisions, actions, or outcomes resulting from your use of AI-generated content, self-care modules, educational techniques, screening assessment results, AI personalisation, semantic embeddings, wellness scores, or any other feature of the App
We are not liable for interactions between users in community features, peer matching, or support groups, including any advice, opinions, or recommendations shared by other users
We are not liable for the failure of automated crisis detection or content moderation systems to identify concerning language, or for any delay in surfacing emergency resources or moderating harmful content
We are not liable for any data breach, unauthorised access, or data loss, except to the extent required by applicable law. In the event of a breach, our obligations are limited to those described in our Privacy Policy and required by law.
We are not liable for actions taken or content generated by third-party AI services (Anthropic) that process your data as described in Section 4.4
To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising from or related to these Terms or the App shall not exceed the greater of (a) the total fees paid by you to Anchr, if any, during the twelve (12) months preceding the claim, or (b) fifty US dollars ($50 USD)
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in such cases, our liability will be limited to the fullest extent permitted by applicable law

10. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Anchr Health, its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use or misuse of the App
Your violation of these Terms or our Privacy Policy
Your violation of any rights of a third party
Content you post, share, or transmit through community features or peer support
Your violation of any applicable law or regulation

This indemnification obligation survives the termination of your account and these Terms. If applicable law in your jurisdiction limits or prohibits indemnification clauses, this section applies only to the extent permitted.

11. Termination

11.1 Termination by Anchr

Anchr reserves the right to suspend or terminate your account and access to the App at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users or the App, or for any other reason we deem appropriate. Where practicable, we will provide notice and an explanation before or promptly after suspension or termination.

11.2 Termination by You

You may terminate your account at any time by deleting your account through the App settings. You may also request account deletion by emailing privacy@anchr.health.

11.3 Effect of Termination

Upon termination, your licence to use the App is immediately revoked
All personal data associated with your account will be permanently deleted in accordance with our Privacy Policy's data retention practices (Section 12 of the Privacy Policy)
Compliance audit logs may be retained for up to 6 years after termination as required by law
Data previously sent to third-party AI services cannot be recalled but is not retained for training purposes
Community content you posted may be anonymised (author name removed) rather than deleted, to preserve thread integrity for other users. If you prefer full deletion, contact privacy@anchr.health.

11.4 Surviving Provisions

The following sections survive the termination of these Terms: Section 3 (AI-Powered Features - disclaimers and limitations), Section 8 (Intellectual Property), Section 9 (Limitation of Liability), Section 10 (Indemnification), Section 13 (Dispute Resolution), Section 14 (Governing Law), and Section 17 (General Provisions).

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in the App, our practices, or applicable laws.
Material changes (e.g. changes to liability limitations, dispute resolution, data practices, or user rights) will be communicated through an in-app notification banner. We will provide at least 14 days' notice before material changes take effect.
Non-material changes (e.g. formatting, clarifications that do not alter substance) may be made without prior notice.
The "Effective Date" at the top of these Terms indicates when they were last materially updated.
Your continued use of the App after a material change constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must discontinue use of the App and delete your account.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at privacy@anchr.health and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly through direct communication.

13.2 Binding Arbitration

If the dispute is not resolved informally, you and Anchr agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual action in small claims court if the claim qualifies. Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall be conducted in the English language.

13.3 Class Action Waiver

YOU AND ANCHR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

13.4 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND ANCHR WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP.

13.5 Opt-Out Right

You may opt out of the arbitration and class action waiver provisions by sending written notice to privacy@anchr.health within 30 days of first accepting these Terms. Your notice must include your name, email address associated with your account, and a clear statement that you wish to opt out. If you opt out, disputes will be resolved in the courts specified in Section 14.

13.6 Exceptions

Nothing in this section prevents either party from seeking injunctive or equitable relief in court for matters relating to intellectual property, data security, or unauthorised access. Small claims court actions are also excluded from the arbitration requirement.

13.7 Jurisdictional Limitations

If you reside in a jurisdiction that does not permit mandatory arbitration or class action waivers (such as the European Union or certain US states), the provisions above that are not enforceable in your jurisdiction shall not apply to you. Disputes will instead be resolved in the courts of your jurisdiction, and you retain all rights provided by your local consumer protection laws.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

For disputes not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware.

If you are a consumer in the European Economic Area, the United Kingdom, or any jurisdiction that provides mandatory consumer protection, nothing in these Terms limits your rights under your local consumer protection laws or restricts the jurisdiction of your local courts. You may bring a claim in either the courts specified above or the courts of your habitual residence.

15. Electronic Communications

By creating an account, you consent to receive communications from Anchr electronically, including via in-app notifications, push notifications (where enabled), and email to the address associated with your account. You agree that all notices, disclosures, agreements, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may withdraw consent for push notifications at any time through your device settings or the App's notification preferences. You may withdraw consent for email communications by contacting privacy@anchr.health, but certain account-related and legal notices may still be delivered electronically as required to maintain your account.

16. Third-Party Links & Resources

The App may display links to external websites, crisis helplines, emergency services, or other third-party resources. These links are provided for your convenience and informational purposes only. Anchr does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or availability of any third-party resource.

Crisis helpline numbers and emergency service references (e.g., 988 Suicide & Crisis Lifeline, 911, 999) are provided as general guidance. Anchr is not affiliated with these services and cannot guarantee their availability, response times, or quality of service. You are responsible for verifying that emergency contact information is correct and applicable for your location.

17. General Provisions

17.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

17.2 Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices or policies published by Anchr within the App, constitute the entire agreement between you and Anchr regarding your use of the App. These Terms supersede any prior agreements, representations, or understandings, whether written or oral, relating to the subject matter herein.

17.3 Force Majeure

Anchr shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or telecommunications failures, cyberattacks, third-party service provider outages, power failures, or acts of war or terrorism.

17.4 Waiver

The failure of Anchr to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Anchr.

17.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Anchr. Anchr may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. In the event of such assignment, your rights under these Terms will not be diminished.

17.6 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Anchr. Neither party has the authority to bind the other or to incur obligations on the other's behalf.

17.7 No Third-Party Beneficiaries

These Terms are for the benefit of you and Anchr only. No third party has any right to enforce any provision of these Terms, except that Anchr's affiliates, officers, directors, employees, agents, and partners are intended third-party beneficiaries of the limitation of liability and indemnification provisions.

17.8 Headings

Section headings are for convenience only and have no legal or contractual effect.

17.9 App Store Terms

If you download the App from Apple's App Store or Google Play, you also agree to their respective terms of service. In the event of a conflict between these Terms and the app store's terms, the more restrictive term shall apply. Apple and Google are not parties to these Terms and have no obligation to provide maintenance or support for the App.

Apple-specific notice (for iOS users): You acknowledge that these Terms are concluded between you and Anchr only, and not with Apple. Apple is not responsible for the App or its content. To the maximum extent permitted by applicable law, Apple has no warranty obligation whatsoever with respect to the App. Any claims relating to the possession or use of the App are governed by these Terms. Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms and, upon your acceptance, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17.10 Accessibility

Anchr is committed to making the App accessible to people with disabilities. We design screens and interactions with accessibility in mind and test with platform assistive technologies (VoiceOver on iOS, TalkBack on Android). If you encounter an accessibility barrier, please contact privacy@anchr.health with the subject line "Accessibility" so we can investigate and address it. Accessibility feedback informs our product roadmap and is treated as a priority.

17.11 Export Control & Sanctions

The App and any data it may contain are subject to U.S. and other applicable export-control and economic-sanctions laws. You represent and warrant that (a) you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); and (b) you are not listed on any U.S. Government list of prohibited or restricted parties (including the Specially Designated Nationals list maintained by OFAC or the Entity List maintained by the U.S. Department of Commerce). You agree to comply with all applicable export and re-export restrictions.

17.12 Statute of Limitations / Time Limit on Claims

To the maximum extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the App must be filed within one (1) year after the claim or cause of action arose, or be forever barred. This limitation does not apply where prohibited by law (including in jurisdictions that mandate longer limitations periods for consumer claims).

17.13 Electronic Signature & Consent to Records

You consent to the use of electronic signatures, electronic contracts, electronic records, and electronic delivery of notices and disclosures. You acknowledge that your electronic acceptance of these Terms (e.g. tapping "I Accept") has the same legal effect as a handwritten signature, under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), the EU eIDAS Regulation, and equivalent local laws.

17.14 Language

These Terms are published in English. Translations may be provided for convenience only. In the event of any inconsistency between the English version and a translation, the English version controls to the extent permitted by applicable law.

17.15 Notices to You

We may provide notices to you through in-app banners, email to the address associated with your account, or push notifications (where enabled). It is your responsibility to keep your contact information up to date. You agree that notices delivered in these ways satisfy any legal requirement that notice be in writing.

17.16 Notices to Anchr

Any notice to Anchr under these Terms must be sent by email to privacy@anchr.health. Notices sent to any other address will not be deemed received. Notices are effective when we acknowledge receipt or within three (3) business days of delivery, whichever is earlier.

18. Contact Us

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

General enquiries and support: privacy@anchr.health
Privacy and data rights requests: privacy@anchr.health
Dispute resolution and legal matters: privacy@anchr.health (subject line: "Legal")

We will acknowledge receipt of your enquiry within 5 business days and aim to provide a substantive response within 30 days.